Once your insurance company has granted authority for the repair, we will schedule the repair and order any parts that may be required. There may be occasions when specialist parts are only available direct from the manufacturer. In the event of this being the case our software management system will take this into account at the time of scheduling the repair. If you have any special requirements around the repair date i.e. holiday or other commitments, please inform us at the time of booking in. If your policy provides for a ‘courtesy car’ whilst your car is being repaired, this will be arranged at the time of booking.
On the day of the commencement of your repair, if your car is driveable, you will bring it to Autocraft Telford front office reception to complete the relevant paperwork, insurance, driving licence etc. to enable the provision of the courtesy car. The repair process is then commenced and you will be given a completion date. In the very unlikely event of this being extended, due to discovery of further damage at time of stripping the car or maybe parts delay, you will be notified by our staff and of course, you will retain use of our courtesy car.
On the agreed date of completion, you will be contacted by our customer service team to arrange a time for collection. Upon return we request that you sign a collection note to confirm that you have received the vehicle back in to your care and the payment of any charges i.e. excess.